WhatsApp Support +234 809 888 8688
Free shipping on all orders above ₦950,000 within Lagos.
WhatsApp Support +234 809 888 8688
Free shipping on all orders above ₦950,000 within Lagos.

Frequently Asked Questions

If you have questions about our ordering policies or how to order products on the belleStoreInc online store, please view our list of Frequently Asked Questions below, or contact our Support department via email: [email protected].

Is ordering on the belleStoreInc Online Store secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our online store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees are up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the belleStoreInc Online Store, kindly contact us via tel: +2348098888688 or email: [email protected].

How do I place my order?

Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.

If you expect to purchase additional products from belleStoreInc in the future, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing at belleStoreInc.

Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.

After providing this information, you will need to click on the “Click to calculate shipping” button to determine your delivery charge, if applicable. If you have a valid promotional code, you may enter it in the “Coupon Discount” field directly beneath the shipping information. Be sure to click on the “Apply to Order” button in order to have your savings calculated and applied to your order.

After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, click on the “Review Order” button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, check the “accept terms and condition” box and click on the “Submit order” button to the lower right of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please contact our Support department via tel: +2348098888688 or email: [email protected].

How can I sign into my account or edit my account information?

If you have previously purchased from the belleStoreInc Online Store, you can access your account page by clicking on the “Log In” link in the upper-right corner of your computer screen. This takes you to a page where you will be prompted to enter the e-mail address/username and password that you registered with us when you created the account. If you have forgotten your password, you can create a new one by clicking on the “Reset password” tab. After your data has been verified, your account data will appear and you can either edit existing information or proceed with the checkout process.

How will I know if my order has been received?

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you).

What are your shipping and handling rates?

Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. kindly view our shipping, delivery, and pickup policy.

How long after placing my order should I expect to receive my shipment?

Once the item leaves our warehouse, the Shipping Method you choose on the Checkout page determines how quickly your shipped item delivers to your doorstep. You can choose a different Shipping Method for each item on your order.

Free Shipping → Delivers within 7 business days
Standard Ground Shipping → Delivers within 5 business days
International Delivery → Delivers within 7 business day
Guaranteed 3 Business Days Delivery → Delivers within 3 business days
Guaranteed Next Business Day Delivery (Currently Unavailable) → Delivers within 1 business day.

Note that some items require longer ship times (Usually customized Macs and Laser Engraved iPod/iPads and Selected Accessories). Contact Us to be certain of the ship times of your item(s) as there may be different ship times for your items if they are all not available at a time.

What are your payment options?

We accept three types of major credit cards (Mastercard, Visa, and Verve), as well as cheques, wire transfers (for international and Local customers), and Purchase Orders (P.O.) from incorporated organizations.

All cheques submitted for payment should be made payable to “BELLE OF THE NIGHT LTD” Note that cheques must be written in Naira and must be drawn from a Nigerian bank. Any international cheques received that are drawn from an international bank will be returned. Also, when placing an order with a cheque, please be sure to add the appropriate shipping and handling cost.

What is your return policy?

belleStoreInc believes everyone deserves to own products with technologies this advanced, we fundamentally believe you will be thrilled with the products you purchase from the belleStoreInc Online store but In an unlikely event that you decide to return, kindly review the following terms related to returning a product.

For all undamaged and unopened products simply return it with the original receipt and original packaging within 5 business days of the date you receive the product. If the item is returned within this timeframe, we’ll exchange it or offer a refund based upon the original payment method. For returns to any belleStoreInc retail store for cash, cash equivalent, and cheque transactions over N650,000, belleStoreInc will mail a refund check to you within 30 business days.

Kindly refer to our Sales and Refund Policy page.

How can I sign into my account or edit my account information?

If you purchased your item from belleStoreInc, you can take it to any belleStoreInc retail store for an exchange. Item exchanges are, of course, subject to in-store product availability.

Items ordered on the belleStoreInc Online Store that arrived damaged or are incorrect can be returned to any belleStoreInc retail store, or by contacting Support at 08098888688.

Kindly refer to our Sales and Refund Policy page.